Introduction & Scope of This Policy
Welcome to nbaj. We understand that people have concerns about the safety of their personal information online. That is why we have written this privacy policy in plain, straightforward language — not legal jargon.
This Privacy Policy applies to the nbaj platform — including the website, mobile app, and all related services. By creating an account or using our services on nbaj, you are considered to have accepted this policy.
Nbaj is an entertainment-focused online gaming and betting platform. We treat your personal information as a sacred trust. This policy is built on transparency — so you always know exactly what happens with your data.
This policy is provided in Bengali for convenience. The English version shall be considered authoritative for legal purposes. nbaj reserves the right to update this policy at any time.
What types of information we collect
Nbaj only collects the information needed to keep the platform running, provide you with services, and ensure security.
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Identity Information | Name, date of birth, nationality | Account verification & KYC |
| Contact Information | Mobile number & email | Support & Notifications |
| Payment Information | Mobile banking number | Transaction Processing |
| Device Information | IP address, browser, and OS | Security & Fraud Prevention |
| Gaming Behaviour | Bet history & game preferences | Service Improvement & Responsible Gaming |
| Transaction History | Deposit & Withdrawal Records | Financial records & dispute resolution |
We never collect or store your full payment card number, PIN, or mobile banking password.
Data Collection Methods & Sources
Nbaj collects information in several ways. Details are outlined below:
Directly from you: Information you provide during registration, profile updates, payments, support contact, or when completing any form.
Automatically: When you use the platform, our system automatically collects the following information:
- IP address and approximate geographic location.
- Device type, operating system, and browser version.
- Time spent on the platform and pages visited.
- Login time & logout time.
- Gaming history and betting information.
From Third Parties: Necessary information may be obtained from identity verification agencies or payment providers.
We do not collect your personal information from social media. Your Facebook or other social profiles are not used on nbaj.
Why and how we use your information
Nbaj uses your information only for specific, legitimate purposes. Here is why we use your data:
- Account management: To create, maintain, and secure your account.
- Identity Verification (KYC): To verify identity in compliance with international financial regulations.
- Payment Processing: To ensure deposits and withdrawals are processed smoothly.
- Fraud Prevention: To detect unusual activity and protect your account.
- Customer Support: To address your questions or complaints.
- Responsible Gaming: To identify unusual betting patterns and provide you with support.
- Legal obligations: To comply with applicable laws and regulations.
- Service Improvement: To analyze and improve your overall platform experience.
- Marketing (subject to consent): To send you relevant offers and bonus information, if you have agreed to receive them.
Your information is never used beyond the purposes stated above. We do not run targeted advertising using your data — ever.
Third-Party Data Sharing Policy
Nbaj does not sell your personal information — and never will. However, in certain situations, sharing limited data may be necessary:
- Payment Providers: Necessary information is shared with payment services such as bKash, Nagad, and Rocket to process transactions.
- Game Providers: Providers such as JILI and PP Slot use session data. They do not receive any personally identifiable information.
- Identity Verification Agencies: Shared with authorized third parties solely for KYC verification.
- Legal authorities: In response to court orders, government investigations, or other legal requirements.
- Anti-fraud system: With specialist agencies for fraud prevention purposes.
Nbaj never shares your personal information with advertisers, data brokers, or any third party for commercial purposes without your consent.
All partners and service providers are contractually required to adhere to nbaj's privacy standards. They receive only the information necessary to perform their specific tasks.
Data Retention Period & Security Measures
Nbaj stores your information on secure servers. Our security measures include:
- All data is stored with AES-256 encryption.
- Data is transmitted via TLS 1.3 protocol.
- Two-factor authentication (2FA) available.
- Regular security audits and penetration testing.
- Strict access controls on server entry.
- 24/7 security monitoring system.
Data Retention Period: All information is retained for as long as your account is active. Even after account closure, financial records are typically kept for up to 5 years to meet legal obligations.
In the event of a serious data security incident, nbaj is obligated to notify you within the legally required timeframe. We do not conceal issues.
Cookies & Digital Tracking Technologies
Nbaj uses cookies on its website. Cookies are small text files stored in your browser. We use the following types of cookies:
- Essential cookies: Essential for login sessions and security. These cannot be disabled.
- Functional Cookies: To remember your language preferences and settings.
- Analytics Cookies: To understand and improve platform usage. Your identity remains anonymous.
You can disable non-essential cookies at any time through your browser settings. Please note that some features may not function properly as a result.
We do not use third-party tracking pixels or advertising cookies. Your browsing history is never used for advertising.
Your Privacy Rights
Nbaj believes users should be in control of their own data. You have the following rights:
Right to Access Your Data
You can submit a request to find out what personal information we hold about you.
Right to Rectification
You may request corrections to any inaccurate or incomplete information.
Right to Erasure
Under certain conditions, you may request that your data be deleted.
Data Portability
You can request a download of your information in a readable format.
Restriction of Processing
In certain circumstances, you may request that the processing of your data be restricted.
Opt Out of Marketing
You may opt out of promotional emails or notifications at any time.
To exercise these rights, please contact our support team. Requests are typically responded to within 30 business days.
Privacy of Children & Minors
Nbaj is a platform strictly for adults (18+). We never intentionally collect any information from minors.
If we become aware that anyone under the age of 18 has used our platform or provided personal information, we will immediately close that account and delete all associated data.
If you become aware that a minor is using nbaj, please notify us immediately. Their protection is our responsibility.
Privacy Policy Changes & Updates
We update this privacy policy from time to time — due to new technology, changes in law, or updates to our services. When significant changes are made:
- A new "Last Updated" date will be published at the top of the page.
- Notifications will be sent to your registered mobile number or email for any major changes.
- A notice may be displayed upon logging in to the platform.
Continued use of the platform after any changes are made will be considered acceptance of the updated policy. If you do not agree, you may close your account.
Contact & Complaints Process
For any privacy-related questions, requests, or complaints, please get in touch with us:
- Email: [email protected] (Please include "Privacy Request" in the subject line for privacy-related inquiries)
- Live Chat: Available directly on the platform 24/7
- Response Time: General inquiries: 5 minutes; Data-related requests: 30 business days
If you have any concerns about your privacy rights, please reach out to us directly first. We are genuinely committed to resolving any issues.
To learn more, visit our Terms & Conditions and Responsible Gaming View page.